Welcome to Craftsman Shop’s FAQ section. Below you’ll find answers to common questions about our precision tools, global delivery network, and customer service policies. Can’t find what you need? Our tool experts are always ready to help at [email protected].
About Our Products
What types of power tools do you specialize in?
We focus on professional-grade power tools and accessories including angle grinders, band saws, belt sanders, bench tools, drills (both corded and cordless), impact drivers, and precision cutting blades. Our core brands include DeWalt, Makita, and JET.
How do I choose the right saw blade for my project?
Consider the material you’re cutting (wood, metal, masonry), the type of cut needed, and your saw’s specifications. Our specialist packaging ensures blades arrive undamaged, and our customer service can advise on specific applications.
Do you offer combo sets for tradespeople starting new tool kits?
Yes, we stock comprehensive combo power tool sets ideal for professionals or serious DIYers building their workshop. These often qualify for our Free Economy Shipping on orders over £50.
Ordering & Account Questions
How can I track my order?
All orders receive full tracking: Express shipments via DHL/FedEx include door-to-door visibility, while EMS Economy shipments provide tracking numbers for major transit points. You’ll receive email updates at each stage.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed with bank-level encryption for your security.
Why was my account creation unsuccessful?
This typically occurs when our system detects potential security concerns or incomplete information. Please ensure your shipping address matches your payment method’s registered address, or contact us for assistance.
Shipping & Delivery
What are my shipping options to [country]?
We offer two reliable services from our Bangor warehouse: Express Standard (£12.95 via DHL/FedEx, 10-15 days) or Free Economy (EMS, 15-25 days for orders over £50). Note we cannot currently ship to certain Asian countries or remote locations.
My project deadline is urgent – what are my options?
For time-sensitive needs on items like cordless drills or band saw blades: 1) Choose Express Shipping, 2) Check our weekly flash deals which often include expedited shipping, or 3) Email us at [email protected] for possible same-day dispatch (subject to stock).
Why does my tracking show no movement after dispatch?
International shipments may experience 24-48 hour delays in tracking updates during customs processing. If no movement after 3 business days, contact us with your order number for investigation.
Returns & Warranty
What is your return policy?
You may return unused items in original packaging within 15 days of delivery. Please initiate returns through our customer service team to receive proper authorization and return instructions. Note: Customers are responsible for return shipping costs unless the item is faulty.
My tool arrived damaged – what should I do?
Despite our reinforced packaging, if damage occurs: 1) Photograph the item and packaging immediately, 2) Do not use the tool, 3) Email [email protected] with your order number and photos. We’ll arrange a replacement via expedited shipping at no cost.
Are your tools covered by manufacturer warranties?
Yes, all tools include their full manufacturer warranty. We handle warranty registration on your behalf for items purchased through Craftsman Shop – simply retain your order confirmation as proof of purchase.
Technical Support
Where can I find manuals for my purchased tools?
Digital manuals are available for download on each product page. Physical manuals are included with your shipment in our blade-safe packaging system.
Can you advise on proper tool maintenance?
Absolutely. Our Bangor-based tool experts can provide maintenance guidelines specific to your purchase. For immediate advice on belt sanders, bench grinders, or other equipment, email us with your model number.
Still have questions? Contact our tool experts at [email protected] or call +44 (0)XXXX XXX XXX during UK business hours. We’re committed to helping craftsmen worldwide get the right tools at the right time.