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At Craftsman Shop, we approach your privacy with the same professional standards we apply to our DeWalt, Makita, and JET power tools. This policy explains how we collect, use, and protect your information when you use fixtoolpro.com.

1. Information We Collect

To serve professional tradespeople and workshop managers globally, we collect:

  • Order Information: Name, contact details, shipping/billing addresses, payment details (processed securely via PCI-DSS compliant gateways)
  • Account Data: For registered users – login credentials, order history, tool preferences
  • Technical Information: IP address, browser type, device information for security and analytics
  • Communication Records: Emails with our tool experts regarding purchases or technical support

2. How We Use Your Information

We process your data with the precision of our band saw blades:

  • Process transactions for power tools and workshop equipment
  • Verify purchases to prevent fraud (especially for high-value combo sets)
  • Provide manufacturer warranty services
  • Improve our product range based on purchase patterns
  • Communicate order confirmations and shipping ETAs
  • Respond to enquiries about specific tools (e.g., angle grinders, belt sanders)

3. Data Sharing & Disclosure

Like selecting the right drill bit for the job, we share data only when necessary:

  • Payment Processors: To complete transactions (Visa/MasterCard/JCB/PayPal)
  • Shipping Providers: For delivering your band saw blades or stationary tools
  • Manufacturers: For warranty registration of power tools
  • Legal Requirements: When required by law or to prevent fraud

We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your data with industrial-grade security measures:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Secure servers with restricted access
  • Regular security audits of our systems

Note: We never store full credit card details on our servers.

5. Your Rights

As a professional customer, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate information (especially important for shipping tool orders)
  • Request deletion of data (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise these rights, contact our Data Protection Officer at [email protected].

6. Cookies & Tracking Technologies

We use cookies with the precision of our engraving tools:

  • Essential Cookies: For shopping cart functionality and secure checkout
  • Analytics Cookies: To understand how professionals navigate our tool categories
  • Preference Cookies: To remember your workshop equipment preferences

You can manage cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve tradespeople globally (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure all transfers receive adequate protection.

8. Policy Updates

We may update this policy as our tool range evolves. Significant changes will be notified to registered customers.

9. Contact Us

For privacy enquiries or to discuss commercial account arrangements:

Craftsman Shop Data Protection Officer
96 Caernarfon Rd, Bangor, GB CH6O 3TE
[email protected]
+44 (0)XXXX XXX XXX

This Privacy Policy reflects our commitment to protecting your information with the same reliability we build into our professional-grade power tools and workshop equipment.