Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Authorised Use

Craftsman Shop grants you limited access to our website for personal, non-commercial use to browse and purchase professional-grade power tools and workshop equipment.

1.2 Intellectual Property Rights

All content on fixtoolpro.com, including text, graphics, logos, and product descriptions, is the property of Craftsman Shop or our suppliers and is protected by intellectual property laws. Unauthorised use may violate copyright, trademark, and other laws.

1.3 User Obligations

You agree to:

• Provide accurate account and payment information
• Not use our site for any unlawful purpose
• Not reproduce, duplicate, or resell our products without authorisation
• Not attempt to gain unauthorised access to our systems

2. Product Information

2.1 Product Range

We specialise in professional power tools and workshop equipment including but not limited to:

• Angle Grinders and Belt Sanders
• Band Saws and Bench Grinders
• Corded and Cordless Drills
• Impact Drivers and Wrenches
• Stationary Tools and Accessories

2.2 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.3 Safety Notice

Power tools can be dangerous if used improperly. By purchasing our products, you acknowledge responsibility for:

• Reading and following all manufacturer instructions
• Using appropriate safety equipment
• Ensuring the tool is suitable for your intended use

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Orders are only binding when we issue an order confirmation.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorise us to charge the full amount to your selected payment method at the time of order processing.

3.3 Pricing and Taxes

All prices are in GBP (£) and exclude applicable taxes and duties. International customers may be responsible for additional customs fees imposed by their country.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and public holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days with basic tracking

Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

4.3 Shipping Restrictions

We ship worldwide except to parts of Asia and certain remote regions. If your location is unavailable at checkout, please contact us.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• In original, unopened packaging with all seals intact
• In resalable condition (not used, damaged, or altered)
• Accompanied by original receipt or order confirmation

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Used power tools (angle grinders, drills, etc.)
• Opened consumables (saw blades, glue sticks, etc.)
• Custom-configured stationary tools

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order details and reason for return
2. Wait for our RMA number and instructions (within 2 business days)
3. Repack items securely in original packaging
4. Ship to: Craftsman Shop Returns, 96 Caernarfon Rd, Bangor, GB CH6O 3TE

5.4 Refund Processing

Refunds are processed within 5 business days of receipt. Original shipping fees are non-refundable unless the return results from our error.

6. Warranties and Liability

6.1 Manufacturer Warranties

Most products come with manufacturer warranties. Please contact us for warranty claims, and we’ll assist with the process.

6.2 Our Liability

Craftsman Shop’s liability is limited to the purchase price of the product. We are not liable for:

• Consequential damages from product use
• Mishandling or improper use of tools
• Delays caused by shipping carriers or customs

7. General Provisions

7.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.

7.2 Changes to Terms

We may update these Terms periodically. The latest version will always be posted on our website with the effective date.

7.3 Contact Information

For questions about these Terms or any other inquiries:

Email: [email protected]

Phone: +44 (0)XXXX XXX XXX

Address: 96 Caernarfon Rd, Bangor, GB CH6O 3TE